On Site Support

New Customers

Identisys is a leading identification support company.

When you take out a support contract with Identisys, you will be provided with a username and password to our support system. Once you have been provided with those details you will be able to log in and create a support ticket. Once a ticket has been raised, one of our engineers will contact you as soon as is possible to identify your problem and arrange the necessary services to get you up and running again.

There will always be an engineer in house on our bureau line’s for any maintenance or breakdowns. Most companies will have to wait for an engineer to visit site before getting your job under way and finished.

On Site Support

GOLD SUPPORT SILVER SUPPORT BRONZE SUPPORT
RESPONSE TIME 8 Hours 16 Hours
(if call placed before 15:00hrs)
24 Hours
UNSCHEDULED CALL OUTS 3 2 1
SCHEDULED MAINTENANCE 2 1 1
TELEPHONE SUPPORT Unlimited Unlimited Unlimited
PARTS Not Included Not Included Not Included
FURTHER CALL OUT DISCOUNT 10% 10% 10%

Support contracts are active for twelve months from receipt of official purchase order. Above response times are for England only, Wales, Scotland & Ireland POA. Response times are based on working hours and timed from receipt of call & indicates maximum amount of time for on-site arrival of service engineer. Standard working hours 09:00 - 17:00 GMT excluding weekends and Bank Holidays. Identisys cannot be held liable for unforeseen circumstances that prevent arrival within agreed time frame.

NON Contract Support Costs

Within 100 Miles from NN2 6EF Further than 100 Miles from NN2 6EF Ireland
INITIAL CALL OUT CHARGE £320 Please call for quote Please call for quote
ON SITE CHARGES £85.00 per hour £85.00 per hour £85.00 per hour

On-site hour rates are charged per hour or part of. Parts are not included. Distances calculated via Google Maps by using NN2 6EF as a start point.