Identisys is a leading identification support company.
When you confirm a support contract with Identisys, your company can be provided with a username and password for our support system. Once you have been provided with those details you will be able to log in and create a support ticket. Upon a ticket being raised, one of our engineers will contact you as soon as is possible, they will identify the problem and arrange the necessary services to get you up and running again.
On Site Support Contracts
|GOLD SUPPORT||SILVER SUPPORT||BRONZE SUPPORT|
|RESPONSE TIME||8 Hours||16 Hours
(if call placed before 15:00hrs)
|UNSCHEDULED CALL OUTS||3||2||1|
|PARTS||Not Included||Not Included||Not Included|
|FURTHER CALL OUT DISCOUNT||15%||12%||10%|
Support contracts are active for twelve months from receipt of official purchase order. Above response times are for England only, Wales, Scotland & Ireland POA. Response times are based on working hours and timed from receipt of call & indicates maximum amount of time for on-site arrival of service engineer. Standard working hours 09:00 - 17:00 GMT excluding weekends and Bank Holidays. Identisys cannot be held liable for unforeseen circumstances that prevent arrival within a previously agreed time frame, all journeys are subject to traffic conditions and Identisys reserve the right to change, re-book or postpone visits due to Covid intervention.
NON Contract Support Costs
|Within 100 Miles from NN17 5JG||Further than 100 Miles from NN17 5JG||Ireland|
|INITIAL CALL OUT CHARGE||£340||Please call for quote||Please call for quote|
|ON SITE CHARGES||£90.00 per hour||£90.00 per hour||£90.00 per hour|
On-site hour rates are charged per hour or part of. Parts are not included. Distances calculated via Google Maps by using NN17 5JG as a start point. "additional charges" Fuel surcharges apply for UK pump prices that currently exceed £1.30 per litre on the day of the visit.