On Site Support

New Customers

Identisys is a leading identification support company.

When you confirm a support contract with Identisys, your company can be provided with a username and password for our support system. Once you have been provided with those details you will be able to log in and create a support ticket. Upon a ticket being raised, one of our engineers will contact you as soon as is possible, they will identify the problem and arrange the necessary services to get you up and running again.

On Site Support Contracts

GOLD SUPPORT SILVER SUPPORT BRONZE SUPPORT
RESPONSE TIME 8 Hours 16 Hours
(if call placed before 15:00hrs)
24 Hours
UNSCHEDULED CALL OUTS 3 2 1
SCHEDULED MAINTENANCE 2 1 1
TELEPHONE SUPPORT Unlimited Unlimited Unlimited
PARTS Not Included Not Included Not Included
FURTHER CALL OUT DISCOUNT 15% 12% 10%

Support contracts are active for twelve months from receipt of official purchase order. Above response times are for England only, Wales, Scotland & Ireland POA. Response times are based on working hours and timed from receipt of call & indicates maximum amount of time for on-site arrival of service engineer. Standard working hours 09:00 - 17:00 GMT excluding weekends and Bank Holidays. Identisys cannot be held liable for unforeseen circumstances that prevent arrival within a previously agreed time frame, all journeys are subject to traffic conditions and Identisys reserve the right to change, re-book or postpone visits due to Covid intervention.

NON Contract Support Costs

Within 100 Miles from NN17 5JG Further than 100 Miles from NN17 5JG Ireland
INITIAL CALL OUT CHARGE £340 Please call for quote Please call for quote
ON SITE CHARGES £90.00 per hour £90.00 per hour £90.00 per hour

On-site hour rates are charged per hour or part of. Parts are not included. Distances calculated via Google Maps by using NN17 5JG as a start point. "additional charges" Fuel surcharges apply for UK pump prices that currently exceed £1.30 per litre on the day of the visit.

Latest News

April 22, 2020

Quarter Two 2021 Newsletter

We are delighted to share our Quarter two 2021 newsletter with you, click on the link below to view the PDF version.
March 13, 2020

Coronavirus Update 04.06.2020

Coronavirus update 04/06/2021. As our engineers work in both Commercial & public areas, they are at a higher risk of catching/spreading the virus. With this in […]
March 12, 2020

Coronavirus statement 12.03.2020

Statement 12th March 2020 Coronavirus As the situation in the UK and Italy intensifies, Identisys Ltd wanted to issue a statement with regards to our trading […]
December 24, 2019

Quarter Four Newsletter

We are delighted to share our Quarter Four newsletter with you, click on the link below to view the PDF version.