On Site Support

New Customers

Identisys is a leading identification support company.

When you take out a support contract with Identisys, you will be provided with a username and password to our support system. Once you have been provided with those details you will be able to log in and create a support ticket. Once a ticket has been raised, one of our engineers will contact you as soon as is possible to identify your problem and arrange the necessary services to get you up and running again.

There will always be an engineer in house on our bureau line’s for any maintenance or breakdowns. Most companies will have to wait for an engineer to visit site before getting your job under way and finished.

On Site Support

GOLD SUPPORT SILVER SUPPORT BRONZE SUPPORT
RESPONSE TIME 8 Hours 16 Hours
(if call placed before 15:00hrs)
24 Hours
UNSCHEDULED CALL OUTS 3 2 1
SCHEDULED MAINTENANCE 2 1 1
TELEPHONE SUPPORT Unlimited Unlimited Unlimited
PARTS Not Included Not Included Not Included
FURTHER CALL OUT DISCOUNT 15% 12% 10%

Support contracts are active for twelve months from receipt of official purchase order. Above response times are for England only, Wales, Scotland & Ireland POA. Response times are based on working hours and timed from receipt of call & indicates maximum amount of time for on-site arrival of service engineer. Standard working hours 09:00 - 17:00 GMT excluding weekends and Bank Holidays. Identisys cannot be held liable for unforeseen circumstances that prevent arrival within agreed time frame.

NON Contract Support Costs

Within 100 Miles from HP2 7BH Further than 100 Miles from HP2 7BH Ireland
INITIAL CALL OUT CHARGE £320 Please call for quote Please call for quote
ON SITE CHARGES £85.00 per hour £85.00 per hour £85.00 per hour

On-site hour rates are charged per hour or part of. Parts are not included. Distances calculated via Google Maps by using HP2 7BH as a start point.

Latest News

April 22, 2020

Quarter One 2020 Newsletter

We are delighted to share our Quarter One 2020 newsletter with you, click on the link below to view the PDF version.
March 13, 2020

Coronavirus Update 13.03.2020

Coronavirus update 13/03/2020. As our engineers work in public areas, they are at a higher risk of catching/spreading the virus. With this in mind we have […]
March 12, 2020

Coronavirus statement 12.03.2020

Statement 12th March 2020 Coronavirus As the situation in the UK and Italy intensifies, Identisys Ltd wanted to issue a statement with regards to our trading […]
December 24, 2019

Quarter Four Newsletter

We are delighted to share our Quarter Four newsletter with you, click on the link below to view the PDF version.